FastSLA connects to your existing issue system via webhook. No migration, no new board, no retraining. Just clear SLA tracking on top of how your team already works.
Most SLA tools require teams to manage work inside the SLA product itself. FastSLA takes the opposite approach: issue creation and work happen in Jira. Status changes, priority updates, and resolutions are streamed into FastSLA via webhook. FastSLA turns that movement into SLA data.
🔒 GDPR by design. FastSLA is built to receive the minimum data necessary. We never ingest issue titles, body text, or free-text fields — only issue keys, statuses, priorities, and timestamps. Your sensitive content stays in Jira.
FastSLA is focused and fast to navigate. No bloat, no five-level menus. Three operational views that give you what you need.
A live, filterable list of all active incidents with response and resolution SLA state. Filter by project, priority, status, or breach state. Click any issue for a full event timeline showing every status transition and elapsed time.
Breach rates, average response and resolution times, grouped by priority and project. Filter by date range and policy version. Use policy replay to recalculate any period with a different policy — safely, before making it live.
Manage projects, SLA policies, workflow rules, business hours, and holiday calendars. Each project can inherit tenant-level defaults or override them individually. Policy versions are tracked automatically.
SLA clocks in FastSLA aren't just countdown timers. They understand the difference between calendar time and business time — and they respect your holidays.
Changing an SLA policy is high-stakes. If you reduce response targets, will your current team meet them? If you extend business hours, how does that change historical breach rates?
FastSLA's policy replay answers these questions before you commit. Pick any historical period, select an alternative policy, and see a full recalculation — as if that policy had always been active.
Result: extending the P1 target by 30 minutes would reduce breach rate from 18% to 3% — safe to commit.
Connect a project in minutes. No changes to Jira required. Cancel anytime.
14-day free trial · No credit card · EU data storage