Monitor the ward
Command Center
Start from the portfolio view. See which projects are configured, which are collecting status data, which need setup attention, and which have live SLA pressure.
SLApulse gives every SLA a clinical state: stable, under watch, at risk, or critical. Your team gets a practical operating room for deciding what to do next.
Each screen answers one operational question. Together they make SLA health visible before a breach turns into a customer conversation.
Start from the portfolio view. See which projects are configured, which are collecting status data, which need setup attention, and which have live SLA pressure.
Track health score, active issues, T1/T2 critical count, triage distribution, active alerts, and project heartbeat cards with a 60-second refresh rhythm.
Group active and paused issues by T1-T5 urgency. Filter by project or priority and work the most fragile SLA commitments first.
Move the highest-risk SLAs into a focused view for shared screens, incident rooms, support floors, or project-specific watchlists.
Review compliance summaries, issue-level timelines, SLA explanations, and exports for customer reporting, internal reviews, and audits.
SLApulse turns SLA math into visible working states, so the next action is easier to choose.
The most time-sensitive SLAs. These need immediate owner attention before the commitment fails.
Severe deterioration with enough time to reassign, respond, or clear a workflow blocker.
Work that is not yet critical, but has consumed enough SLA budget to deserve active monitoring.
SLA clocks respect configured working hours, timezones, holidays, and workflow states instead of naive 24/7 timing.
Issue detail can show why an SLA is met, missed, paused, or still running based on timeline and rules.
CSV and XLSX exports give teams usable evidence for service reviews, customer reporting, and operational improvement.
SLApulse does not ask teams to move into a new ticket system. It watches the systems they already use.
Connect Jira Cloud, import issue history, receive webhook updates, and calculate SLA state from real workflow movement.
Use the webhook endpoint for platforms that can emit normalized issue events. The SLA layer stays independent.
Define SLA policies, workflow mappings, project overrides, notification settings, users, and billing from the workspace.
Start a 14-day trial and evaluate the complete ICU workflow.
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