1
Command Center
The portfolio view for your SLA operations. Projects are sorted by setup state, measured compliance, live pressure, and next action.
SLA Intensive Care
Operational SLA monitoring for teams that need to act before breach.
SLApulse turns Jira and other issue events into a live SLA operations workspace: prioritised at-risk work, Health Monitor, T1-T5 triage, and clear evidence for service reviews.
GDPR by design
Monitor SLA pressure, not customer personal data.
Supported Jira Cloud and generic webhook flows retain only the operational identifiers, controlled status, priority and type codes, and timestamps needed for SLA monitoring. Extra payload fields are discarded before storage.
Why SLApulse
SLA tools usually report failure. SLApulse watches for deterioration.
Your team does not need another static report after a breach. It needs a live operating picture that shows which commitments are stable, which are worsening, and which need immediate intervention.
Before SLApulse
Reactive SLA reviews
Log
Reports explain what already brokeCompliance work starts after customer trust is already damaged.
Queue
All open issues look similarUrgency depends on manual scanning and local knowledge.
Noise
Alerts are hard to act onTeams see volume, not the next clinical action.
With SLApulse
Operational SLA observation
T1
Critical SLAs surface firstWork is sorted by breach pressure, not ticket age.
InterveneT2
Deterioration is visible earlyLive vital signs show trajectory across projects.
ReassignT3
Outcomes are explainableReports connect timelines, workflow states, and SLA rules.
ProveSLA operations workflow
From setup to service review
SLApulse supports a practical operating rhythm: add projects to monitoring, check SLA health, triage the queue, share the current view, then explain the outcome.
2
Health Monitor
Live vital signs across active and paused issues: health score, triage distribution, critical alerts, and project-level pulse patterns.
3
Triage Board
T1-T5 urgency classification for the working queue, with project and priority filters so teams can act without scanning every issue. Open the same filtered board in kiosk mode for a shared display.
4
Reports
Service-review evidence for leadership and customers: compliance summaries, issue detail, SLA explanations, CSV export, and XLSX export.
Distributed teams
One shared SLA clock. Local time for every teammate.
Each project works from the same SLA policy, so the team shares one operational commitment. Teammates in different regions can read issue times and deadlines in their own display timezone, making handoffs easier to act on without changing what the SLA clock measures.
Actual App Surface
Not a theme. A working operating model.
The operational language maps directly to the app screens your team uses every day.
Portfolio control
Command Center
See configured projects, collect mode, setup gaps, measured compliance, live risk counts, and the next action for each project.
Live operations
Health Monitor + Triage Board
Turn issue events into real-time urgency levels, critical alerts, EKG-style project signals, and a kanban board for at-risk work.
Shared display
Triage Board kiosk mode
Show the full filtered T1-T5 queue in fullscreen on a shared display, without a separate operating view to maintain.
Connect The Feed
Use your existing issue systems as the patient monitor.
SLApulse listens to the issue events you already produce. Jira Cloud is the native, direct connection; other issue systems can use supported generic webhooks. Both use the same event structure so your SLA layer is not tied to one tracker.
Native Jira Cloud connection
Connect Jira Cloud with a site URL, email, and API token. Import issues, receive ongoing webhook updates, and keep SLA state aligned with your workflow.
Supported generic webhooks
Other issue systems can send the required issue events through a supported generic webhook. The shared event structure keeps the SLA layer independent of a single tracker.
SLA policy setup
Define response and resolution rules, status mappings, business hours, holiday calendars, warning thresholds, and project-specific overrides.
Practical SLA guides
Choose the SLA question your team needs to answer.
These guides explain the operational decisions behind Jira SLA monitoring, breach prevention, reporting, and fair SLA calculation.
SLA monitoring for Jira
Connect Jira Cloud, turn issue events into SLA signals, and work from a prioritised queue without replacing Jira.
Read the Jira SLA monitoring guidePrevent SLA breaches
See pressure early, focus owners on the right work, and make risk visible before an SLA becomes a historical failure.
Read the breach-prevention guideSLA reporting and service reviews
Use completed outcomes and readable issue evidence to lead a constructive service review.
Read the reporting guideBusiness-hours SLA calculation
Understand how working hours, holidays, timezones, and workflow pauses shape a fair SLA clock.
Read the calculation guideReady to put your SLAs under observation?
Start a 14-day trial and evaluate the full ICU workflow with your team.
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