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Pricing

Simple pricing. No per-seat surprises.

FastSLA is priced by active projects, not by user seat. Add your whole team — operators, managers, on-call engineers — without the invoice growing with headcount.

Monthly Annual  Save 20%
Starter
€49
per month, billed monthly
Get started fast

Perfect for a first team validating SLA tracking on one or two Jira projects.

  • ✓3 active projects
  • ✓Unlimited users
  • ✓Business hours & holiday calendars
  • ✓Per-priority SLA targets (P1–P4)
  • ✓Live issues with breach state
  • ✓Reports & summaries
  • ✓Breach alerts
  • ✓6 months data retention
  • ✓Email support
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Most popular
€149
per month, billed monthly
Scale operations

For teams where FastSLA becomes part of daily operations across multiple projects.

  • ✓15 active projects
  • ✓Unlimited users
  • ✓Everything in Starter
  • ✓Policy replay on historical data
  • ✓What-if policy analysis
  • ✓Multiple SLA policies per project
  • ✓12 months data retention
  • ✓Priority email support
  • ✓Audit logs
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Enterprise
Custom
contact us for a quote
Enterprise rollout

For multi-team rollout with formal procurement, security review, and governance requirements.

  • ✓Unlimited projects
  • ✓Unlimited users
  • ✓Everything in Growth
  • ✓SSO / SAML integration
  • ✓Custom data retention
  • ✓Dedicated onboarding support
  • ✓SLA uptime guarantee
  • ✓Custom contract & invoicing
  • ✓Security review package
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Why project-based pricing?

FastSLA is operated at the project level. Projects are the natural unit of work — not users. Per-seat pricing grows unpredictably as teams scale. Project-based pricing is easy to forecast and never penalises you for inviting the whole team.

Full feature comparison

Feature Starter Growth Enterprise
Active projects315Unlimited
UsersUnlimitedUnlimitedUnlimited
Webhook integration✓✓✓
Per-priority SLA targets✓✓✓
Business hours support✓✓✓
Holiday calendars✓✓✓
Breach alerts✓✓✓
Live issue list & timeline✓✓✓
Reports & summaries✓✓✓
Policy replay (historical data)—✓✓
What-if policy analysis—✓✓
Multiple SLA policies per project—✓✓
Audit logs—✓✓
SSO / SAML——✓
Data retention6 months12 monthsCustom
SupportEmailPriority emailDedicated
SLA uptime guarantee——✓

Frequently asked questions

An active project is a Jira project (or equivalent) that is connected to FastSLA via webhook and actively receiving issue events. Archived projects don't count toward your limit. You can connect and disconnect projects freely within your quota.
Yes — FastSLA connects to an existing issue system you already own. It doesn't include a Jira license. It works with Jira Software (any tier), Azure DevOps, GitHub Issues, or any other system that can send webhook events in a compatible format.
Your trial automatically ends after 14 days. You'll be prompted to add a payment method to continue. If you don't, your account is paused — your data is retained for 30 days before permanent deletion. No automatic charges during the trial.
Yes. You can change plans at any time. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period. If you exceed your project limit when downgrading, you'll be asked to archive projects before the downgrade applies.
All data is stored in EU-based infrastructure. FastSLA is designed with GDPR compliance in mind, including configurable data retention periods, audit logs, and the ability to delete all tenant data on request. See our Privacy Policy for full details.
Policy replay recalculates your historical SLA results as if a different policy had been active. It lets you safely evaluate new policies — different time targets, different business hours, different status mappings — before applying them to live tracking. It's especially useful when renegotiating SLA commitments or when onboarding new teams with different expectations.
Each project can have its own SLA policy and workflow configuration, or inherit from tenant-level defaults. On the Growth and Enterprise plans you can create multiple named policies and assign them per project. Policy versioning is tracked automatically so historical reports always reflect the policy that was active at the time.

Start with Starter. Prove it works. Expand from there.

That's the intended rollout path. No big-bang adoption, no large upfront commitment.

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